Faster Resolution
Device Retrievals
Unlimited
Admins
Lower
IT-Costs
Springmaticは、強力なリモートコントロール機能を提供し、管理を容易にし、メンテナンスコストと時間を劇的に削減します。キャッシュのクリアだけで事足りるのに、デバイスを何度もメンテナンスに送り返す必要はありますか？複雑なタスクや設定、グループデバッグは、難しい場所にあるデバイスにリモートで到達するために実行できます。IT管理者や同時に複数のユーザーがデバイスにリモートでアクセスし、即座に問題を確認して議論できます。
複数人によるリアルタイムリモートコントロールが実行可能です。デバイス上で共同作業ができるため、高い効率性と、ダウンタイムの削減を実現します。
Team Remote Control ships as part of the Springmatic platform.
Multiple admins access the same device simultaneously. Collaborate on debugging, walk through fixes together, and resolve issues in real time — all on one live session.
Provide support and troubleshoot issues remotely — wherever the device is in the world. No physical access, no VPN, no truck roll. Just instant remote control from your console.
Monitor and track device usage, session history, and user activity across your fleet. Every remote session is logged with timestamps, admin IDs, and actions taken.
Define exactly what each admin can see and do during a remote session. Scope permissions by device type, location, tenant, or team — with full role-based access control.
Dramatically reduce device downtime and IT support costs. Resolve most issues in minutes — without collecting devices from the field, shipping them to a service centre, or dispatching an engineer.
All sessions are end-to-end encrypted, admin-initiated, and logged in a 90-day tamper-proof audit trail. Springmatic never stores screen content or session data on its servers.
