Our policy on
This Privacy Policy describes how Springdel Technologies Inc. ("Springdel", "we", "us") collects, uses and handles personal data when you use our websites, software and services (together, the "Services"). It also explains the choices you have regarding access, correction and deletion.Springdel plays two different roles depending on the data. For our own business data (website visitors, trial sign-ups, customer account and billing contacts, and marketing) we are the controller. For the device and end-user data our business customers manage in Springmatic, we are a processor acting on the customer's instructions. Both roles are explained below.
WHO IS RESPONSIBLE FOR YOUR DATA
Under data protection laws such as the GDPR, the controller decides why and how personal data is processed. A processor handles personal data on the controller's behalf and only on its instructions.Springdel is the controller of website visitor data, trial sign-ups, customer account and admin contact details, billing information, marketing communications, and information about how the Services are used. Springdel is a processor of the managed-device data and end-user data that business customers manage in Springmatic; for that data, the customer (for example, your employer) is the controller.This Privacy Policy governs the data for which Springdel is the controller. Data that Springdel processes as a processor is governed by the customer's own privacy notice and by our agreement with that customer, as described under "Data We Process on Behalf of Our Customers" below. Springedel Services are designed as a fast and easy way to manage many fleets of devices. To make that possible, Springdel stores, processes, and transmits any and all information related to the managed devices.
INFORMATION WE COLLECT AS A CONTROLLER
Account information
Springdel collects account information when customers and their administrators register, start a free trial, or make changes to their account. Account information includes, but is not limited to, names, email addresses, user names and passwords. For Springmatic Edge Enterprise, billing information is also collected for payment processing.
Website information
When you visit our websites, request a demo, contact us or sign up for a trial, Springdel collects the information you provide and information about your visit, such as pages viewed and referring sites.
Usage information
Springdel may collect information about how the Services are used, in order to understand and improve the Services.
Marketing
Springdel uses business contact details to send product updates and marketing communications. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us.
Bases for processing
Springdel processes this information on the following bases:
- to perform our contract with customers and provide the Services reliably and securely;
- for our legitimate business interests, such as improving and promoting the Services and preventing fraud;
- to comply with legal obligations;
- and where required by law, with your consent.
Where we rely on consent, you can withdraw it at any time.
DATA WE PROCESS ON BEHALF OF OUR CUSTOMERS
For data processed in Springmatic on behalf of a business customer, Springdel acts as a processor and the customer is the controller. The customer decides which devices to enroll, which features to enable (such as location) and the purposes for which the data is used. Springdel processes this data only to provide the Services and on the customer's documented instructions, as set out in our agreement with that customer, including any data processing agreement.The Springmatic Edge management platform is not designed for use by minors under 18 years of age and Springdel does not and will not knowingly collect information from minors.
Managed-device data
To help customers manage their devices, Springmatic stores, processes and transmits information related to the devices a customer enrolls. Depending on the features the customer enables, this may include:
- device serial numbers, IMEI, model number and vendor;
- the list of running applications, and files;
- device statistics such as battery level, storage capacity and location.
End-user data
Springmatic may also hold information about the people who use managed devices, such as names, user names or email addresses that the customer adds to the platform.
Springdel does not independently read or copy files or application information from managed devices; the platform only enables the customer's authorized administrators to access them remotely. Devices must be enrolled on the platform by the customer's approved administrators. Once a device is removed from the platform, Springmatic no longer has access to the device or its data.
If you are an end user
If your device is managed by your employer or another organization using Springmatic, that organization controls your data. Please contact them with any questions or to exercise your privacy rights. If Springdel receives a request directly from an end user, we will refer it to the relevant customer and assist the customer in responding as required by our agreement with them.
DATA SHARING
Springdel does not and will not sell personal information to advertisers or other organizations engaged in marketing. We share data only as described below.
Others working for and with Springdel
Springdel uses trusted third parties, including IT hosting and service providers, to help provide, improve, protect and promote our Services. These providers may access data only as needed to perform those services for us, under contracts that require them to protect it. Springdel remains responsible for how these providers handle the data. For customer data processed as a processor, our use of subprocessors is governed by our agreement with the customer.
Legal and ethical considerations
Springdel may disclose information to third parties if we determine that disclosure is reasonably necessary to:
(A) comply with any applicable law, regulation, legal process or appropriate government request;
(B) protect any person from death or serious bodily injury;
(C) prevent fraud or abuse of Springdel or our users;
(D) protect Springdel's rights, property, safety or interests.
Stewardship of data is critical to us and a responsibility Springdel takes seriously. Springdel carefully reviews any government request for data, including national security requests, before responding.
DATA RESIDENCY AND TRANSFERS
Where data is stored
Data in the Springmatic platform is hosted in the United States, in the Amazon Web Services (AWS) US East (N. Virginia) region (us-east-1). Our own business information, such as website, billing and marketing data, may be processed by our service providers in the United States or other countries, subject to the safeguards described below. Data may also be stored locally on the devices used to access the Services.
International transfers
Personal data may be transferred from the European Union, the European Economic Area, the United Kingdom or Switzerland to countries that have not received an adequacy decision. In those cases, Springdel relies on appropriate safeguards such as the European Commission's Standard Contractual Clauses, with the UK and Swiss addenda where applicable. Where an adequacy decision applies, we rely on it. For customer data, these safeguards are set out in our agreement with the customer.
DATA ACCESS AND CONTROL
Customers and their administrators can access, correct, download and delete their account information by logging into their Springdel account and going to the account settings page. Using the Springmatic platform, customers can also:
- Delete device profiles, devices and related data
- Change or correct personal data
-Access and download copies of their data
Depending on where you live, you may have additional rights over personal data that Springdel controls, such as the right to object to or restrict certain processing. To exercise these rights, contact us at support@springdel.com. You also have the right to lodge a complaint with your local data protection authority.
If your device or user account is managed by your employer or another organization, please direct requests about that data to that organization (see "Data We Process on Behalf of Our Customers").
CHANGES IN DATA STEWARDSHIP
If Springdel is involved in a reorganization, merger, acquisition or sale of assets, data may be transferred as part of that transaction. Springdel will notify customers of any such transaction and outline their choices.
USAGE BY MINORS
The Springmatic Edge management platform is not designed for use by minors under 18 years of age, and Springdel does not and will not knowingly collect information from minors.
GOVERNING LAW
This Privacy Policy is governed by the laws of Ontario, Canada. To the extent permitted by applicable law, by using the Services, users waive any claims that may arise under the laws of other states, countries, territories or jurisdictions. Nothing in this section limits any rights you have under mandatory data protection laws that apply to you.
CHANGES TO THIS POLICY
Springdel may update this Privacy Policy from time to time and will post the current version on our website. Changes are effective when posted. If a revision meaningfully reduces your rights, Springdel will notify you. We encourage you to review this Privacy Policy periodically.
Last updated: October 12, 2026
HOW TO CONTACT US
If you have any questions or complaints about this Privacy Policy, please contact us at support@springdel.com.
Springdel Technologies Inc.
1108 - 250 Consumers Road, #833, North York, M2J 4V6,
Ontario, Canada
